We often get asked about the effect of our FairChain principle—roasting in the country of origin—on coffee freshness.

Our goal? Coffee at your door within 8 to 12 weeks after roasting.

We do everything to keep it fresh and high quality. Here's how:

🔥 Ultra-Short Journey from Green Bean to Roasting

Green beans can be stored, but they lose flavor over time.

Moyee controls the whole process—once beans reach our wet mills, they are roasted immediately.

Most Dutch roasters use beans that have been in transit or storage for months or even years.

With us, it's just days. Freshness, guaranteed. ✅

🛡️ Nitro Flush for Protection

Right after roasting, we seal the beans in nitrogen-flushed bags—removing all oxygen.

No oxygen = no oxidation = longer freshness.

Your beans stay delicious in the bag for years. 😍

🌱 Investing in Quality

We work directly with farmers to improve yield and quality.

We donate coffee plants, invest in farms, and offer training in biodiverse farming.

Better beans for them = better brews for you. 🤝💚

Unlike traditional coffee chains with middlemen and traders, we control every step.

That’s why Moyee is not only fairer, but also more affordable than most other specialty coffees.

With every sip, you're supporting a radically fair supply chain. Everyone wins. 🎉

To keep your coffee fresh:

• Store in a cool, dark place.
  
  
• Keep it in a sealed container to avoid picking up other smells.

Our packaging has a one-way valve—beans breathe out, but air stays out. Freshness locked in! 🛍️

Some say Mo-yi, others Mo-ja, or even Moji.

Say what you like, but know this: Moyee means “mortar” in Amharic (Ethiopian language).

In Ethiopia, coffee is hand-ground using a mortar—not fancy machines.

This tool symbolizes the economic divide between producers and consumers.

That’s why we named our brand Moyee—to change that divide.

(Oh, and it’s pronounced Mo-yeah! 😉)

We stand for quality.

You're paying for amazing coffee, not just a label.

Yes, we're more expensive than supermarket brands like DE—but cheaper than most specialty brands.

Plus, we pay 20% above market price to Ethiopian farmers (about €6.00/kg). 💪

And by processing & packaging in Ethiopia, we create 300% more economic impact.

FairChain = good for you, better for them. 🌍✊

Compared to other brands, Moyee delivers high-quality coffee—especially our 100% Limu, one of Africa’s most flavorful beans.

We're 100%:

• FairChain 💡
• Specialty grade 🏆
• Organic 🌿
• Arabica 💯

• Filter grind → for drip coffee, French Press, Cold Brew, MokkaMaster, Chemex
  
  
• Espresso grind → for espresso machines, Moka Pot, Percolator, Aeropress, V60
  
  

Choose what fits your brew style! ☕🔧

Our beans are roasted at origin and packed with bold, natural personality! However, if you open a bag and it smells genuinely "off" rather than just "radically intense," please don't suffer through a bad brew. Reach out to us. If the beans aren't behaving, we’ll happily send a replacement bag to get your morning back on track. ✨

Coffee is a natural, seasonal product. Because we roast at origin, sometimes the harvest or the high seas have their own plans! When a roast goes "out of office," it’s usually because we’re waiting for the next fresh batch to arrive from the farmers. We promise it’s worth the wait!

Oh no! We’ve all been there. Sometimes the caffeine hasn't kicked in yet when we hit "checkout!" 

What should I do now?

1. Double-check the cart: Hop back onto the website and place a fresh order for your true coffee soulmate. 
2. Gift the "Oops" bags: Have a friend, neighbor, or family member who loves a different roast? Share the Moyee love! 🎁
3. Be a Taste Explorer: Who knows? You might just discover a new favorite roast by accident! 
4. Let us know: Reach out to us at hello@moyeecoffe.com. We’ll see what we can do.

FairChain is a true production-to-consumption relationship between local entrepreneurs and coffee lovers like you. ☕❤️ Right now, about 98% of the value of your daily cup of coffee ends up in the pockets of big multinationals. Fair, right? Nope.

So instead of exporting raw, unroasted beans (and the value that comes with them), FairChain roasts the beans locally and exports the final product. This simple shift means more value stays in the country where the coffee is grown. 🌱

It’s a small change with a massive ripple effect — helping millions of people live better lives. You win with an amazing cup of coffee at a fair price, and local entrepreneurs win with a higher income. Win-win-win. 💥

☕ Want to dive deeper? Visit fairchain.org for all the juicy details.

Fairtrade is a noble concept 🙌 — it ensures local entrepreneurs receive a minimum price in exchange for growing and exporting their green coffee beans. It’s a solid first step… but let’s be real: the impact is limited.

Fairtrade helps reduce poverty, but only at a small scale. We believe it’s time to think bigger, to make radical change.

That’s why we built FairChain. 💥

We’re a 50/50 enterprise, which means Moyee and our local partners each own half the business. They handle the roasting, we handle the selling — together, we create a real production-consumption partnership. No middlemen, no nonsense. Just radically good coffee with shared value every step of the way. 🔄💚

Growing ☀️🌱

Our coffee plants grow forest-shielded—which means they grow among other plants like guava and banana trees. This biodiversity keeps the soil rich and healthy. We work directly with farmers and train them to work with nature. That means: no pesticides 🚫, and no need to burn forests for new harvests when you care for the soil properly.

👉 Take a look [here] to see how this training works in real life!

Processing 🔄🌍

The way coffee is processed has a big impact on both taste and the environment. From sun-dried to washed coffee, each method has different water usage, energy consumption, and CO₂ output. To lower our footprint, we invested in a cutting-edge wet mill that allows us to process beans in a super eco-friendly way—even without using water. We’ve also swapped out our diesel generator for solar panels ☀️⚡️.

Planting 🌳✨

In coffee-growing regions like Ethiopia and Kenya, trees are often cut down because coffee doesn’t pay enough or there’s no money to manage the land sustainably. But with our 1 Million Tree Revolution, we’re flipping the script. Through Moyee tree planting, more trees are staying up (hello, CO₂ absorption!) and farmers get those trees to support a living income.

So yeah—we’re not just good for the economy and social impact, but we’re also keeping Mother Nature in mind 💚🌍.

Not quite Antarctica-proof yet 😉. Our bags contain a light air- and moisture-proof aluminum layer to keep the coffee fresh and tasty. BUT! The bags sold at Albert Heijn are 100% recyclable. That’s the direction we’re aiming for with all our packaging, including the ones ordered online.

We’ve been getting this question a lot lately! Our Triple and Dark roasts were already basically organic, so we chased that official certification. To get it, the entire chain needs to be certified—not just the farmers, but also transport and logistics. And guess what? We did it 🙌

Our first certified organic shipment is now in circulation! For a little while, you’ll see both versions of the Triple (certified and not) in rotation while we transition.

Fun fact: our coffee always grows forest-shielded, which means it’s nestled between guava and banana plants—super biodiverse, super fertile 🌿. Working directly with farmers means we can train them on eco-friendly farming, no pesticides, no forest burning. Just good farming.

And yep, it takes three years before a coffee plant yields its first harvest—so a lot of care goes in before farmers enjoy the fruits of their labor ❤️

Bottom line? It’s good for the planet, for people, and for your cup.

We've made it super flexible—you’re in control!  Your subscription is ongoing, but you can pause or cancel it anytime with just the click of a button (okay, technically a dropdown menu in your account, but that sounds less cool 😅).

Want to fully stop your subscription? This is possible in the subscriptions menu, you can click the button close subscription or just give us a quick call or send us an email. Honestly, we’ll be a bit heartbroken 💔—so you might need to comfort us a little 😢.

📧 hello@moyeecoffee.com

You decide how often you want your coffee delivered, and you can choose which coffee you'd like to receive from your account. Fancy a change? Go ahead and switch it up whenever you like 🔄.

Taking a holiday or just want to skip a month? No problem—you can easily pause your subscription in your account. 🌴

If anything’s not working or you need help, just drop us a line at hello@moyeecoffee.com—we're happy to help! 🤗

When you subscribe, we set up a direct debit for easy and secure payments via SEPA 💳. If you'd like to update your payment method, simply head to the Subscription menu. Scroll down to the bottom of the page and you'll see Payment Methods.

From there, just click Add Payment Method, and you can choose a new payment option that works best for you.

It’s that easy!

Not enough in the piggy bank or just unlucky timing?

It happens to the best of us! No stress — if your payment fails, we’ll still send out your coffee. ☕🐷

However, your subscription will be paused. That means you won’t receive another order until the outstanding balance is paid and your subscription is reactivated. We can always help with this, so feel free to reach out! 

You’re the boss of your beans! To make changes, just log in to your account and hit the Subscriptions tab. Here is your step-by-step guide to becoming a coffee-management pro:

• To Change Frequency: ⏱️️ Running out too fast or drowning in beans? Click on your active subscription and look for the "Frequency" setting.

You can adjust your deliveries to arrive every month, every 2 months, or every 3 months. Save the changes, and your next order will automatically recalibrate.

• To Move Your Delivery Date: 🚚 Need your coffee sooner (or later)? You can adjust your "Next Delivery Date." Whether you’re heading out of town or just brewed through your stash early, the power is in your hands. Simply click on the Change button.

 Then select a new date on the calendar and save it.

Going on holiday? You can skip your next delivery. Here’s how to do it. Put in your next delivery date, then press the skip this delivery button, and you should be good to go.

• To Pause or Resume Your Subscription: ⏸️ Need a break? You can hit the "Pause" button to temporarily stop shipments. Your subscription will stay "on ice" until you’re ready to reactivate it. Whether it’s for 2, 3, or even 6 months.

You should see this on your screen to confirm that your subscription is officially paused.

Want to go back to your normal routine? Just click on the Resume subscription button, and your subscription status should change to active.

• To Swap Roasts or Grinds: 🔄 Feeling like a change? You don’t need to cancel and start over. Click "Product" to trade your Double for a Single, or switch from Whole Beans to Filter grind. Swap at least 24 hours before your next scheduled roast date to ensure the right beans hit the roaster!

Feel like adding a different roast to your selection? Just head over to the Add coffee button. 

Need an extra bag or three? You can change the quantity of bags in your recurring order anytime before your next renewal date without having to start a whole new subscription. Simply add the number of bags you’d like by selecting the same coffee, adjusting the quantity, and clicking the add button.

• Thinking of canceling? 🕯️ If you decide to leave us, you can do so directly from the dashboard. Just click on the Cancel subscription button. We’ll be heartbroken, but we’ll leave the light on for you in case you ever need a radically good brew again.

Got a shiny new payment card? Here’s how to switch! 💳

Banks are super strict about privacy and rightfully so, which means neither you nor our team can manually edit active payment details here.

The easy workaround? Simply cancel your current subscription and hit checkout on a fresh one using your new card! It takes less than two minutes, and all your order history and preferences will stay right where they are. Win-win!

If you place your order on a weekday before 15:00, your package will be delivered the very next day (unless it’s a public holiday 🎉). No deliveries on Sundays or Mondays. Sometimes things might take a bit longer, but our team works hard to get your coffee to you as fast as possible ☕💨

Delivery comes at a price—but we’ve optimized our shipping chain to keep it as affordable as possible for you. And thanks to that efficiency, we haven’t raised the price of our coffee in 10 years! 🎉👏

Check out the shipping costs per weight below. Ordering 2 kilos of coffee? You’ll only pay €1 shipping!

Weight = Shipping Cost

📦 250 – 500g = €5

📦 750g = €3

📦 1+ kg = €6

📦 2+ kg = €2

Haven’t received your order after a few days?

Worried it might be lost? Don’t worry — just send us an email and we’ll happily search far and wide to track down your package. 📦

Email: Hello@moyeecoffee.com 

Sometimes things do go missing (unfortunately 😬), but fear not — if that happens, we’ll send out a new package faster than you can say Moyee Coffee! ☕️

Yes, of course. If you ordered online from Moyee, you can withdraw your purchase within 14 days after receiving your order.

Go to Withdraw my purchase and fill in your details. We’ll confirm your request by email and help you with the return instructions.

Prefer to contact us directly? Email us at hello@moyeecoffee.com and we’ll make it happen.

Yes. No stress. If something’s not right or you want to return your coffee, just email us at hello@moyeecoffee.com with your order number.

We’ll help you with the return instructions and take it from there.

If your tracking link is giving you the silent treatment, it’s time to call in the professionals. Scroll down to the bottom of our website and click the "Find My Order" button. A new page will appear. Just pop in your order number and email address to unlock our Moyee Tracking. You’ll get real-time updates of your beans' journey.

Our couriers are great, but they haven't learned how to teleport inside yet. However, we’ve got a trick up our sleeve: The Letterbox Option! 📬 If you're ordering 250g bags, you can opt for our slimline, letterbox-friendly packaging at checkout. It slides right through your door while you're out living your best life.

It’s worth noting that larger bags won't fit through the slot, so if you aren't home, the courier will usually take your coffee on a "round trip" back to the depot. 

Pro-tip: Have these sent to your office or a neighbor who is always home. Just make sure they don’t brew it themselves!️

My tracking says 'Delivered,' but my doorstep is looking very lonely. Where is my coffee?"

• Check the 'Secret' Spots: Sometimes our couriers get creative! Check in the random bushes on the side of your house, or with that lovely neighbor at number 42. 
• The 24-Hour Rule: Occasionally, couriers scan packages as "delivered" while they’re still on the truck to save time. Give it one more sleep. It usually pops up the next morning! 
• Still Missing? If it’s been 24 hours and still no beans, give us a shout! We’ll put on our detective hats and find your brew. 🔍

Are you planning on gifting a friend our delicious coffee, or are you saying goodbye to the house you’ve lived in for 10 years? Worry not, you can now adjust your delivery address. Click on the Update delivery address button.

You will be able to update both your shipping and billing information.

For the same billing and shipping information, check the box:

For different shipping and billing information, click on Manage Invoice Address.

Because coffee is a fresh food item, we can’t take back opened bags. But if your order arrives looking like it went ten rounds with a heavyweight boxer, let us know within 7 days, and we’ll send a fresh batch pronto. 🥊

You sure can! You’re officially the best friend ever. During checkout, just enter your friend’s address as the shipping destination. Not sure what they like? Reach out to us for a recommendation. We love playing "Coffee Matchmaker."

Sharing is caring! Check your account dashboard for your unique referral link. When your friends sign up using your link, you both get coffee credit. It’s a win-win-brew. (Coming soon! Check your dashboard for updates.)

Albert Heijn is the biggest supermarket chain in the Netherlands and connects us with millions of coffee lovers we might not reach otherwise ☕💙. They really embraced our mission — and even invested in our success. Pretty awesome, right?

Sure, Albert Heijn has been named the most sustainable supermarket in the country… but let’s be real, we stay a little skeptical 👀. They still sell cheap, unsustainable products. But we're focusing on the future — helping them turn small steps into giant leaps.

So no, it’s not about being pro-retail. It’s about standing up to the unfair coffee chain that seriously needs a shake-up 🚀.

Nope. Our local partners and farmers earn exactly the same as they would from any other Moyee FairChain coffee. The only ones earning a bit less from this partnership? That’d be us 😅. But we made that call intentionally. 

We’re betting on higher volumes at AH — and we’re using our Kenyan coffee to launch our blockchain platform that shows exactly who earns what in the coffee chain 💰🔗.

Great question 🌍. Less transport = better for the planet. So yes, on paper it might seem more eco-friendly to grab your Moyee at AH. But there’s a twist — our coffee first goes to a distribution center before reaching the shelves.

Our webshop, on the other hand, ships directly — often using electric vans and bikes 🚚⚡🚴. So it’s not all black and white. Both routes are pretty thoughtful — the choice is yours 💚.

That depends! Each AH location picks its own assortment, so we don’t have full control over where we land. But you’ll mostly find us in the XL stores. Filter coffee? That one sometimes pops up in smaller locations too.

Oh no, it’s sad to see you go! 😢 We can’t watch, but if you’re sure about deleting your account, you can do so under Connection and Security. Scroll to the bottom of the page, and you’ll find the option to Delete Your Account.

We really hope you have second thoughts, but if not, we’ll make it as easy as possible for you. 💔

Don’t worry, we’ve got your back! 🔐 You can easily change your password under Connection and Security. At the top of the page, you’ll see the option to Change Password. Simply type in your new password twice and click Change Password.

Make sure to choose a password that would send hackers running! 🦸‍♂️💥